Frequently Asked Questions
Discover everything you need to know about your luxury shopping experience.
How long does it take to receive a custom couture piece?
Since each haute couture garment is meticulously handcrafted to your measurements, the standard production time is 8 to 12 weeks, depending on the complexity of the design.
Do you offer international shipping?
Yes, HSY Haute Couture ships worldwide via premium couriers. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.
Can I request modifications to an existing design?
Absolutely. We offer bespoke customization services where you can adjust sleeve lengths, necklines, or color palettes to suit your personal style preferences.
What is your return policy for couture items?
As our couture and bridal pieces are made-to-order based on specific measurements, they are non-refundable. However, we offer complimentary alterations to ensure a perfect fit.
How can I book a bridal consultation?
You can book a virtual or in-person consultation through our website's booking portal or by contacting our flagship studio directly via WhatsApp.
Which payment methods do you accept?
We accept all major credit cards, bank transfers, and secure online payment gateways. For bespoke orders, a 50% deposit is required to initiate the crafting process.